Customer Support

  • Airport Car Pickup & Transportation (Shuttle Service)
  1. When you start the rental service at your arrival to the international or local COSTA RICA’S AIRPORTS.
  2. Our company DOES NOT HAVE A COUNTER OFFICE INSIDE the airports.
  3. We are located OFF Airport. Our agent or representative will be waiting for you OUTSIDE the airport, at the Main Passengers Exit (Arrivals Gate) with a SLATE and your name on it.

After meeting you at the passengers exit you will receive your car at the parking area (To avoid car rental airport tax) or our shuttle bus will take you to the nearest rental station located 2-5 minutes from the locals airport.

  • Hotel or Other Place Car Pick Up
  1. When you take the vehicle at your HOTEL or other agreed place, our agent or representative will be meet you at the hotel reception desk at the estimated rental time requested.
  2. Due to local traffic conditions we may get your Hotel 10 to 30 minutes delayed.
  • Assistance Telephones
  1. Local phone numbers: +(506) 8913-8900 / +(506) 2294-2354
  2. USA phone: +305-897-3718
  3. WhatsApp: +(506) 8913-8900

Upon your arrival to our country, in case of any assistance or any inconvenience, contact us by yourself to the local phone numbers. (in Costa Rica dial the last 8 digits only.

  • Car Pickup / Drop off Service at Different Locations or Agreed Rental Place
  1. Service Car Rental offers free pick up or drop off service at the main metropolitan area of Costa Rica and SJO Airport (about 10 – 12 km) on rental periods of 2-3 days or more.
  2. Vehicles rented in one location and returned in other place more than 12 kilometers distance should be subject to a drop off / pick up or an intercity fee. This fee IS NOT included on the booking balance, it has to be added with the agent at the time of taking the car.
  • Auto Rental Insurance Program Benefit from Credit Card is Welcome
  1. If you have auto rental insurance program benefit from your credit card to cover the rented vehicle, it is welcome to cover the rented car.
  2. Is highly recommended bring a letter as proof of coverage (or PDF email letter) and present it to our agent at the time of taking the car. That document can be requested to your issuer bank or credit card institution.

Most credit cards (Visa, MasterCard, American Express and Discover) that are gold, platinum or higher level issued in USA, Canada and other countries may have that benefit available (to verify that benefit contact their customer service, using the phone number printed on the back of your card). If you don’t have insurance program from your credit card or not able to use it, then you must add a CDW protection plan to cover the rented car.

  • Payment Options for Car Rental Services
  1. We receive Credit Cards, Debit Cards and Cash payments for the car rental service.
  2. We take major credit / debit cards brands as Visa, MasterCard, American Express, Discover, Diners Club, and JCB.
  • Requirements to Rent the Vehicle and Documents
  1. The Renter must be 18 years old with a valid Passport
  2. A credit card or debit card under the renter’s name
  3. A Security Deposit (it stars in $400 usd).
  4. Main Driver and additional authorized driver must be at least 18 years old with a valid driver license from her/his country and driving experience.

As normal car rental procedures in Costa Rica the security deposit it will be verified (hold) on the renter’s card at the time taking the rented vehicle and released after the rented car is returned under the rental contract terms.

It’s amount varies depending the authorized driver’s age, type of vehicle and car coverage plan chosen.

In some cases depending the type of vehicle (example, some SUVs and Vans ) and the local rental location regulations the drivers must be over 21-23 years old and are subject to an under age fee. Please contact us regarding your case.

  • Booking – Car Reservation Cancellation Policy
  1. You can modify your reservation. But changes are subject to availability and rates may change.
  2. You can cancel at any time without a cancellation fee. BUT if the above reservation is not honored or is canceled within 48 hrs prior the scheduled rental date, there is a cancellation fee of $42
  3. c. In case of no show 1 rental day and administration fees shall be charged and if your Rental Service requires our Express Service (Pick Up or Drop Off) administrative fees may be charged.
  • High Season in Costa Rica

As other countries in the world, in Costa Rica there are very busy dates for Christmas and New Year. So, to serve you better the booking requested for the estimated dates of December 24th. through January 5th. it will be reconfirmed by our staff as soon as possible, and we’ll notify to your email regarding that the booking is confirmed.